FAQ
How long does shipping take?
How long does shipping take?
Standard shipping typically takes 7-15 business days, Tracking is provided for all orders.
Can I track my order?
Can I track my order?
Absolutely! Once your order is shipped, you’ll receive a tracking link via email.
What is your return policy?
What is your return policy?
We offer a 30-day hassle-free return policy. If you're not satisfied with your purchase, simply contact us for a return or exchange.
What if I receive a damaged or incorrect item?
What if I receive a damaged or incorrect item?
We apologize for any inconvenience! Please contact our customer support team within 48 hours of receiving your order, and we will resolve the issue promptly.
How do I contact customer service?
How do I contact customer service?
You can reach out to us via our Contact Us page, email: support@shopbyvogza.com. Our support team is available 24/7 to assist you.
Do you offer discounts or promotions?
Do you offer discounts or promotions?
Yes! We frequently offer exclusive discounts. Sign up for our newsletter to stay updated on special offers and sales.
Are your products true to size?
Are your products true to size?
Yes! We recommend checking our size guide available on each product page for the perfect fit. If you're unsure, feel free to reach out to us for recommendations.
Can I change or cancel my order after placing it?
Can I change or cancel my order after placing it?
We process orders quickly, but if you need to make changes, please contact us within 12 hours of placing your order, and we’ll do our best to assist you.
Do you offer a money-back guarantee?
Do you offer a money-back guarantee?
Yes! We offer a 30-day money-back guarantee. If you're not completely satisfied with your purchase, contact us, and we’ll make it right with a hassle-free refund or exchange.